FAQ
Real questions. Real answers.
If you don't find what you need below, our inbox is open.
When will I be charged?
At checkout. Payment is handled securely by Stripe — we never see or store your card details — and you'll get an email receipt right after.
How fast will my order ship?
Orders ship within 1–2 business days from our Florida studio, and standard U.S. delivery takes 3–5 business days. Shipping is free on orders over $75.
What does "Waitlist" mean on a product?
That piece isn't available to order yet. Save it to your wishlist and join our newsletter, and we'll let you know when it is.
Are these designed for snorkeling or scuba?
Our 2mm shorty wetsuit and dry-top snorkel sets are built for snorkeling, free-diving, and shallow-water scuba in warm tropical waters. For deep cold-water scuba you want a 5–7mm full suit — we don't make those.
What's the wetsuit made of?
Limestone-based neoprene with flatlock-stitched seams — softer, lower-stretch fatigue, and a lower carbon footprint than petroleum-based neoprene. UPF 50+ rated.
Where does the 3% to reef restoration go?
Split between three Florida-based partners: Coral Restoration Foundation (Key Largo), Reef Renewal USA (Fort Lauderdale), and Mote Marine Lab (Summerland Key). We publish quarterly totals — full transparency.
Can I exchange or return?
Yes — 30 days on unworn items in original packaging. Swimwear bottoms are final-sale once tags are off (hygiene reasons). Full details on our Shipping & Returns page.
Do you ship internationally?
Yes — calculated at checkout. The buyer is responsible for any duties or import fees their country charges.
Are you on Instagram and TikTok?
Yes — @floridamermaid on both. That's the fastest way to see new drops, behind-the-scenes from our Florida studio, and reef restoration updates.